第二节   完形填空（共20小题；每小题1.5分，满分30分）
A few weeks ago, I received an email from someone saying that he felt that I wronged him with something I did. I was faced with two choices:defend my position; or   31   the fact that my actions unintentionally offended him, take   32   and apologize for offending him. This is something that we’re all   33   with every now and then.
Someone else’s easiest ___34___ to criticism from others, is to become defensive and either reject others’ claim as over-reaction or ___35___ their message with “You completely misunderstood me” or “You’re completely ___36___”. By deflecting（使转向）the blame back onto others, we deny their feelings and blame them for the way that they feel. This ___37___ defuses（平息）the situation and more commonly makes the ___38___ into a full argument and leaves both parties feeling ___39___ about the situation. We need to realize that what others are doing is not launching a personal ___40___ on us, but instead, they are expressing what they felt. First of all, we should find out whether we ___41___ have wronged them. If we have done, we should ___42___ to them. If not, we should explain to them gently and ___43___. We need to keep good mind and don’t mind what they said. 
Getting back to my situation from the other week, I ___44___ the second attitude. I sought to understand his opinion before ___45___ to get him to understand mine. After listening to his point of view, I ___46___ how my actions unintentionally wronged him. I took responsibility for my actions, apologized for the ___47___ I did to him, explained my reasoning, and apologized again. A few weeks later we ___48___ for coffee and not only developed a personal friendship, but also found ways to ___49___ each other and develop our company. Rather than gaining a(n) ___50___, I made a powerful new friend and business partner. 
31. A. expect   B. accept    C. trust    D. consider
32. A. notice   B. action    C. responsibility  D. time
33. A. faced   B. pleased   C. satisfied   D. excited
34. A. view   B. attitude   C. behavior   D. reaction
35. A. return   B. take    C. avoid    D. spread
36. A. cool   B. curious   C. kind    D. wrong
37. A. usually   B. finally    C. rarely    D. perfectly
38. A. matter   B. task    C. topic    D. theory
39. A. freer   B. worse    C. funnier   D. calmer
40. A. attack   B. concept   C. point    D. result
41. A. mainly   B. really    C. deeply    D. nearly
42. A. explain   B. listen    C. apologize   D. reply
43. A. gratefully  B. patiently   C. bravely   D. proudly
44. A. added   B. found    C. chose    D. mentioned
45. A. moving   B. trying    C. wishing   D. preferring
46. A. inferred   B. thought   C. asked    D. understood
47. A. job    B. justice    C. harm    D. good
48. A. spoke up  B. stood up   C. looked out   D. went out
49. A. observe   B. help    C. watch    D. feel
50. A. method   B. opportunity   C. enemy    D. duty
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